Billed incorrectly by R1, 433.64.

<p>On 15th of March 2016 a credit was passed on my Vodacom Account for an amount of R1, 433.64. This included an excess data bill and a charge for 1GB (since I was incorrectly advised to purchase an extra 1GB of data). I was told that I would not be charged this amount when payment was due.</p> <p>To my horror, on the 25th of April 2016 I noticed that the credit had not gone off and that I was billed an excess of R1, 433.64!!!I immediately complained and was told that it would take 7-14 days for the matter to be investigated!?</p> <p>I'm not sure what needs to be investigated when they know that my account was to be credited before the debit date. Why can't the incorrect amount simply be reversed and refunded to my account? Why must I wait so long for Vodacom to correct a mistake that they clearly admit to?</p> <p>Please escalate this matter so that Vodacom refunds my R1, 433.64!!!</p>