JM
Jabulile M

1 reviews | Active since Feb 2017

03 Jul 2023, 22:37

Billed incorrectly

My payment was due on the 1st of June. I decided to pay via the website before the 1st to avoid an unpaid debit order. Vodacom received the money but they still requested payment on the 1st of June. The debit order was unpaid. Today they tried to deduct for July but they included a late payment penalty for the June unpaid debit order. The funds were not sufficient because I was not aware that there would be a late payment fee. I was not late, I paid in advance. Therefore there should not have been a late payment fee. Now that they did not receive today's payment because they deducted more than they should have, I assume that they will charge me another late payment fee. Vodacom must reverse these late payment fees. I was incorrectly billed.

0
Replies (3)
Vodacom
Vodacom's reply04 Jul 2023, 07:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JM
Jabulile M's update04 Jul 2023, 20:38
Reviewer Update
Please call me.
JM
Jabulile M's update10 Jul 2023, 11:19
Reviewer Update
That email address does not work anymore. Please call.