MB
Mario B

1 reviews | Active since Jan 2012

18 Dec 2017, 14:34

Billed for Vodafone Live

I have been billed for a Vodafone Live subscription even though the sim card for the contract is only used in a ****le. Phone bodacom business and they told me someone must have inserted the sim card in a cell phone an subscribed. Utter nonsense as I am the only person with access to the ****le. Told them i want a refund ASAP otherwise I will report them to WASPA. I will also cancel my current business contracts

0
Replies (2)
Vodacom
Vodacom's reply18 Dec 2017, 14:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Dec 2017, 08:32
Official

Good day,

As per our communication sent to you, this query has been resolved.

You may review your rating on the Hellopeter website.

Regards,
RM