Billed for Vodacom Mistakes

I hope to get a better resolution to my problem.<br> <br> 31 August 2015, Vodacom closed my data line. The line was then reopened. To my surprise i am now charged the reactivation fee of R250.00 which went off last night from my account. Even though i logged a query against this. I did not request for the line to be closes/not informed of closure.<br> <br> 09 October 2015 i queried this amount & subsequent package i am on (ref: S3-9JP6V-VNNF). I was not informed of this reactivation fee - i would have went to another subscriber as i deem it unfair that i pay for Vodacom incompetence. Also the fact that why i am on 2GB not 3GB package. The explanation i got from a lady who called with ***) is that the 3GB is no longer available so i have been downgraded. i dont understand why am i being downgraded due to vodacom mistakes.<br> <br> May i have:<br> 1. my R250 reimbursed<br> 2. my package be changed to 3G, if its not available i believe i deserve an alternative same level package<br> 3. i pay what i used to pay R149pm<br> <br> i am willing to take this to Ombudsman