1 reviews | Active since Jan 2015
On 21 March I used the Vodacom App to review my data balance. I see that my 'Bill so far' is R1846.48!! Logged onto the website and look at my *** billed to 'Content Services'.<br> I realize that this is some WASP service, that I APPARENTLY subscribed to. This SIM card is in a router. It can not send or receive sms's, neither can it make or receive calls.<br> I find information that I can send STOP ALL to 30333. I take my modem out of my router, plug it directly into my PC, log on with Vodacom Broadband utility and send STOP ALL sms, I receive a message: \You have been unsubscribed from xlvid.mobi service with effect from 2016-03-21\"<br> I send an E-mail to customer services explaining all this. I get an E-mail back the next morning from a consultant saying that they tried to contact me, but my line was busy. She further explains that Vodacom does not need my permission to retrieve money on behalf of another service provider when I subscribed to a service with this 'service provider'.This morning I go into the Vodacom site, and guess what I see? My 'Bill so far' has increased from R1846.48 to R1896.43!Vodacom, after being a customer for 20 years is this how you treat them?"
Best regards,
Best regards,
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