Billed for Unauthorized VLive Subscription

I only recently realized that Vodacom has billed and debited my account for an unauthorized content service, VLive, over more than 12 months (more than R 2400 in total). After calling Vodacom customer services, they've escalated the query, blocked the service, informed that they will refund R 661 and then closed the request. I then phoned the customer service line again to query how they got to that value. The agent could not tell me how they got to the value, but advised that it should be considered as a kind gesture.

Vodacom took more than R 2400 of my hard earned cash without my consent and I should just be happy to be refunded for a quarter of that (as a kind gesture!?). This is not an uncommon phenomenon.. I've seen plenty similar cases of unauthorized VLive subscriptions on the net.

Vodacom customers, check your bill! Don't trust everything to be fine... ***** is all around!