LM
Lungile M
1 reviews | Active since Jan 2015
14 Nov 2019, 14:18
Billed for the wrong order
I took out a contract for Lenovo laptop telephonically. Shop order ***4. They delivered a wrong order of Huawei Y5. I then wrote an email 16/7/2019 informing them to come collect the Y5 and deliver the Lenovo, to date that has not been done however Vodafone has been collecting money in my account for the product I never received. On Monday 11/11/2019 I received a warning letter from Vodacom of total due of R350 for a product I never received. Can Vodacom clarify this mess and come collect the wrong order of Huawei Y5 and deliver my Lenovo laptop instead of sending me warning letter for the mess they created.
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Replies (2)
Vodacom's replyOfficial
15 Nov 2019, 07:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2019, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Nov 2019, 09:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Nov 2019, 09:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,