LG
Liandi G
1 reviews | Active since Aug 2020
24 Jul 2025, 15:50
Billed for subscriptions and content I do not have
Vodacom bills my monthly for subscription & content I DO NOT HAVE. Whenever I phone, the consultant "escalates" the issue, and when I follow up, the ticket is "CONCLUDED" without further consulation with me. I keep on paying for subsriptions & content I do not have or use. This has been going on for 2 months, and I get no assistance from Vodacom whatsoever. Pathetic
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Vodacom's replyOfficial
25 Jul 2025, 07:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jul 2025, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team