SP
Seenal P

1 reviews | Active since Jun 2015

26 Jun 2015, 15:31

Billed for services that i never subscribed for

I called Vodacom customer care on 23/06/15 querying my bill. I was advised by the consultant that i have been paying for certain services which i allegedly subscribed to in December 2014. I advised the consultant that i have NEVER consented to nor subscribed to such services. I was told by the consultant to contact certain companies regarding the subscriptions. When i enquired from the consultant as to what these companies are, the consultant was unable to provide me with a clear answer.<br> <br> I am not prepared to be held liable to pay for services that i did not subscribe to. Upon lodging my complaint to Vodacom on 24/06/15,their consultants basically stated that I need to contact a certain body called WASPA for a refund,as they can only intervene. I am not prepared to do so. Firstly why should I incur further charges and secondly its Vodacom who billed me and since Vodacom acts as the agent between myself and the other company, Vodacom must refund me. When I requested proof of the subscription, i never got a clear answer.I feel as though I am just getting the run around from Vodacom Customer Care. Kindly assist me in obtaining my refund from Vodacom.

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Replies (1)
Vodacom
Vodacom's reply27 Jun 2015, 08:24
Official
Hello seenal,

Thank you making us aware of your complaint

Please note that feedback will be provided to you via email.

Regards

Consumer Website Team