CT
Chantelle T
1 reviews | Active since Jul 2011
09 Feb 2022, 12:01
Billed for services not subscribed to
I have been charged for content services for the last 2 months. Can't get hold of an actual person to help me with this. I have not subscribed to anything. When I check all the options listed on the website to check the different content options all say that I am not registered for any on my number. I have "just in case" done the option of unsubscribing to all (eventhough it shows none). And I still get a bill for content services.
This is ridiculous and so frustrating.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Feb 2022, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Feb 2022, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CT
Chantelle T's updateReviewer Update
11 Feb 2022, 12:03I was able to get hold of an actual person who was very helpful. Although she could also not find any subscriptions on my number. Apparently it has been stopped and blocked (although still, no one can find what I'm being billed for) and I already followed those steps in Dec. Been told has been credited to my account but checked now and it does not reflect. Also just to find another amount for these unknown content services on my current account.
Still no actual contact from this complaint though. Two days later and all I have is this general response.
Still no actual contact from this complaint though. Two days later and all I have is this general response.
CT
Chantelle T's update11 Feb 2022, 12:03
Reviewer Update
I was able to get hold of an actual person who was very helpful. Although she could also not find any subscriptions on my number. Apparently it has been stopped and blocked (although still, no one can find what I'm being billed for) and I already followed those steps in Dec. Been told has been credited to my account but checked now and it does not reflect. Also just to find another amount for these unknown content services on my current account.
Still no actual contact from this complaint though. Two days later and all I have is this general response.
Still no actual contact from this complaint though. Two days later and all I have is this general response.