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Zethu S
1 reviews | Active since May 2016
11 Jan 2022, 10:16
Billed for services I didn't subscribe to!
Can Vodacom please explain to me why I am invoiced for R1200 for content I have never subscribed to??I made a call to them yesterday and the lady gave me a reference number *** and mentioned I will receive a call from their investigation team to resolve the issue.To my surprise this morning I woke up to an sms that reads my query has been CLOSED. I'm not sure how when I have not received a call or update on whether they have resolved it! Please sort it out!
I have called a number of times only to get the automated "our lines are busy". No Man...
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Replies (3)
Vodacom's replyOfficial
11 Jan 2022, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2022, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Zethu S's updateReviewer Update
11 Jan 2022, 13:37image.png 211.04 KB
I will await the call.
I will await the call.
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Zethu S's update11 Jan 2022, 13:37
Reviewer Update
image.png 211.04 KB
I will await the call.
I will await the call.
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Zethu S's updateReviewer Update
12 Jan 2022, 09:53Thank you for the prompt assistance.
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Zethu S's update12 Jan 2022, 09:53
Reviewer Update
Thank you for the prompt assistance.