billed for reconnection fee

Good day. during month end of may my vodacom contract was cancelled without my acknowledgement, then I contacted vodacom to have the matter sorted out and they reactivated my contract but my simcard was no longer working so i had to do a swim swap that cost me R75 then after that I was charged reconnection fee that cost me R98 which I find it to be unfair because I am not the one who cancelled the contract at the first place. So I called customer care and a guy called Thato Henry Makoti assisted me and logged a complain for me asking that i must be repaid the reconnection fee. here is the service request ref: S3-8802W-W0E0K.I am still waiting for communication from vodacom even today. It has been 3 weeks. Pleace contact me on ***