Billed for Promotional Data
Account Number: I ********** Telephone Number: **********
On 26 October 2017, I upgraded. I saw on my bill that I was billed for a Promotional 10 Gig for R599.00. I didn't sign or ask for any of this data. I emailed the consultant that did the upgrade on 14 November 2017 with the issue and again on 16 November 2017, she let me know that the issue is sorted. Now 10 days later my bill still shows that I owe Vodacom R599.00 for 10 Gig promotional data.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Hi Beandri
As discussed, this matter has been resolved.
Regards,
RJ
Hi Beandri
As discussed, this matter has been resolved.
Regards,
RJ