1 reviews | Active since Dec 2010
billed for old and new line
I upgraded at the beginning of May. I used to have an open line S4 . The bill averaged under R 600.00 . My new upgrade is a S6 which was R 530.00 with R 200 airtime , 1 gig of data . during the month i ran out of airtime and data , i bought more. Come end of June i get billed R 1600 plus . there are data charges on my bill. Now what i cant understand is , if i have limits on my account , how do i pay a bill of about R 1000.00 extra. A consultant called me last night 06/07/15 and told me its data charges for may . My question is so what i pay for in May? i would like my R 1000.00 returned . Nobody can give me a valid explanation how can they just decide to over charge me. i have had my line with vodacom for close to 10 years and i never had problems till now , so please don't try and pull the wool over the little guys eyes. R 1000.00 may not be much for a major corporation but it is for me.
Thank you for taking the time to raise your complaint with our team. My name is Waseema Martin and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this. I will be in contact with you regarding this matter in order to resolve or address.
Thank you for taking the time to raise your complaint with our team. My name is Waseema Martin and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this. I will be in contact with you regarding this matter in order to resolve or address.
