Billed for not having an account

Vodacom deducts R139 a month from my bank account. I do not have ANY contracts with them. <br> <br> When I call they cannot tell me what the account is, when I opened it or how and simply put me on hold forever.<br> <br> They want me to send them an affidavit, my certified copy of ID and bank statements before they will consider helping me, if they even start talking to me at all.<br> <br> In the meantime they continue to ***** money from my account.