1 reviews | Active since Mar 2016
Billed for no contract use
I am terribly disgusted with my situation at present.<br> I have been a Vodacom client for many years now and have never experienced such poor service-last year August I had a contract number ported from Vodacom to MTN as this number had been taken over by my daughters company- I was reassured that I would not be billed and all was in order >>> but to my surprise this was not and is not the case!!Vodacom has continued to charge me for the use of this phone for the past five months, I have made numerous phone calls and been pushed from pillar to post never mind being on hold for lengthy periods at my cost. On walking into a store this morning the consultant said the only way forward would be to take legal action, as we sat for 40min on hold for Vodacom accounts department, at that point I had to leave to collect my grandchildren ,so there is still no resolution. The worst part of it all is on inquiring as to exactly how much money had been taken for no use of any service, my heart nearly stopped - R8090.00 in total ......!!!!! I have had no joy whatsoever - I can not keep trying to contact them as the lies just continue.<br> assistance in this matter would be greatly appreciated !!!
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
