SS
Sybs S
1 reviews | Active since Jul 2021
20 Mar 2022, 11:08
Billed for minutes but the account is suspended for making calls
I can't make call as Vodacom has suspended my line for making calls. I had complained about this in July2021 and Aug2021. I can use the data and send sms but no calls.
Vodacom is billing me for the minutes.
This is a day light *******. This is *****.
I need my money back or debit my account with all the minutes from last year.
My vodacom account number is QC321885-6.
Please Don't call me just fix the problem, unsuspend my account, refund me my money or load the minutes from last year
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Mar 2022, 13:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Mar 2022, 13:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SS
Sybs S's updateReviewer Update
23 Mar 2022, 11:41Good day,
Last night at 21:44, I asked my son to buzz me to check if the line has been unsuspended.
Yes, it was fixed unsuspended.
Where is my refund? Please refund me cash or with the minutes. I had been paying for the suspended line.
Last year, I had to be between Vodashop and the call centre and nobody could assist.
Last year, I had to be between Vodashop and the call centre and nobody could assist.
Regards
SS
Sybs S's update23 Mar 2022, 11:41
Reviewer Update
Good day,
Last night at 21:44, I asked my son to buzz me to check if the line has been unsuspended.
Yes, it was fixed unsuspended.
Where is my refund? Please refund me cash or with the minutes. I had been paying for the suspended line.
Last year, I had to be between Vodashop and the call centre and nobody could assist.
Last year, I had to be between Vodashop and the call centre and nobody could assist.
Regards
SS
Sybs S's updateReviewer Update
07 Apr 2022, 16:14Thank you very much. Everything was sorted before the month end of March
SS
Sybs S's update07 Apr 2022, 16:14
Reviewer Update
Thank you very much. Everything was sorted before the month end of March