Billed for Jan 20 when you didn't end my contract
Request end Oct 2019 i requested my contract to end in Dec 2019.. 3 Jan it was still active, went into Vodacom store in Sandton who then ended my contract. However for Jan i see the billing for that contract is still being billed. Why is this? why charge me for the 3 days that you made a mistake and didn't downgrade. Please look into this urgently.
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Vodacom's replyOfficial
24 Jan 2020, 11:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jan 2020, 11:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team