AS
Ashni S
1 reviews | Active since Dec 2017
09 Dec 2020, 12:40
Billed for items returned within cooling off period
Returned devices to the Game store WITHIN cooling off period and had the contract cancelled with Vodacom.
1. October 2020 : Vodacom debits my account for R153 X2, R98 X2, I reverse the debit orders. 2. November 2020 : Vodacom debits my account for R717.10 via Debit transfer which cannot be reversed !
I contact your call centre and log a dispute. I am advised that i will receive a call as well as my refund within 7 days.
I contact the call centre 2 weeks later only to be told that he will log another follow up on the previous dispute logged.
Clearly you pay staff to sit around and do nothing as the initial investigation was never done. You never contact your customer and you access a bank account that is no longer has a contract with you!
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Vodacom's replyOfficial
09 Dec 2020, 14:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2020, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AS
Ashni S's updateReviewer Update
21 Dec 2020, 20:07Dear Vodacom,
A lady named Zoey called me and advised that she will be sorting out my refund and gave me a long story about her job and how she has to clean up everyone else's mess. She also advised that your call center did not state that I returned the items during the cooling off period! She says she is going to be on leave and was calling me after hours. She asked me to call her last week Monday the 14th of December to remind her to process my refund as this was her last day. I called her she never answere and sent her a message to remind her about my refund.To date nothing has been received! You guys are a joke and are absolutely unprofessional ! If this cannot be sorted and your call center are unable to listen to a customer and type the correct information in your system then why employ *********** staff and take my money for free when you never provided me with a service ? What's the point of a cooling off period when you go ahead and debit the customer in any event? This is now going to be sent through to your CEO as I am tired of speaking to a bunch of lazy people who get paid to answer the phone and make empty promises to customers. I rate you a zero for customer services and would never recommend you to anyone.
A lady named Zoey called me and advised that she will be sorting out my refund and gave me a long story about her job and how she has to clean up everyone else's mess. She also advised that your call center did not state that I returned the items during the cooling off period! She says she is going to be on leave and was calling me after hours. She asked me to call her last week Monday the 14th of December to remind her to process my refund as this was her last day. I called her she never answere and sent her a message to remind her about my refund.To date nothing has been received! You guys are a joke and are absolutely unprofessional ! If this cannot be sorted and your call center are unable to listen to a customer and type the correct information in your system then why employ *********** staff and take my money for free when you never provided me with a service ? What's the point of a cooling off period when you go ahead and debit the customer in any event? This is now going to be sent through to your CEO as I am tired of speaking to a bunch of lazy people who get paid to answer the phone and make empty promises to customers. I rate you a zero for customer services and would never recommend you to anyone.
AS
Ashni S's update21 Dec 2020, 20:07
Reviewer Update
Dear Vodacom,
A lady named Zoey called me and advised that she will be sorting out my refund and gave me a long story about her job and how she has to clean up everyone else's mess. She also advised that your call center did not state that I returned the items during the cooling off period! She says she is going to be on leave and was calling me after hours. She asked me to call her last week Monday the 14th of December to remind her to process my refund as this was her last day. I called her she never answere and sent her a message to remind her about my refund.To date nothing has been received! You guys are a joke and are absolutely unprofessional ! If this cannot be sorted and your call center are unable to listen to a customer and type the correct information in your system then why employ *********** staff and take my money for free when you never provided me with a service ? What's the point of a cooling off period when you go ahead and debit the customer in any event? This is now going to be sent through to your CEO as I am tired of speaking to a bunch of lazy people who get paid to answer the phone and make empty promises to customers. I rate you a zero for customer services and would never recommend you to anyone.
A lady named Zoey called me and advised that she will be sorting out my refund and gave me a long story about her job and how she has to clean up everyone else's mess. She also advised that your call center did not state that I returned the items during the cooling off period! She says she is going to be on leave and was calling me after hours. She asked me to call her last week Monday the 14th of December to remind her to process my refund as this was her last day. I called her she never answere and sent her a message to remind her about my refund.To date nothing has been received! You guys are a joke and are absolutely unprofessional ! If this cannot be sorted and your call center are unable to listen to a customer and type the correct information in your system then why employ *********** staff and take my money for free when you never provided me with a service ? What's the point of a cooling off period when you go ahead and debit the customer in any event? This is now going to be sent through to your CEO as I am tired of speaking to a bunch of lazy people who get paid to answer the phone and make empty promises to customers. I rate you a zero for customer services and would never recommend you to anyone.