AZ
Annelize Z
1 reviews | Active since Apr 2017
15 Oct 2018, 11:13
Billed for Inactive Services on Contract
When trying to cancel a service that you don't want on your contract it is impossible!!!! 11 months later and I am still being billed for this service even though I don't actually get the service for the past 10 months as it is inactive on Vodacom's side BUT Billing Dept has not updated my Invoices and I am still being charged for this and when I refuse to pay for this service I am being informed that I am in arrears on my Contract and need to make urgent payment arrangements - WHAT????
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Replies (3)
Vodacom's replyOfficial
15 Oct 2018, 11:49 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Oct 2018, 11:49
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Oct 2018, 11:53Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply16 Oct 2018, 11:53
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
AZ
Annelize Z's updateReviewer Update
13 Dec 2018, 11:44So, according to the telephone conversation and the reply on this Forum Vodacom has apparently resolved my problem. What a joke: two months later and I am once again billed for this particular Service which has been cancelled since January BUT IS STILL HOWING ON MY ACCOUNT AND I STILL RECEIVE MESSAGES TO MAKE ARRANGEMENTS TO PAY MY ACCOUNT WHICH IS IN ARREARS!!!!!!!!!!!!!!!!!!!
I am not in Arrears as I have paid my Contract deal - THIS SERVICE IS AND WAS NEVER PART OF THE CONTRACT DEAL!!!!!!!!!!!!!!
I NEED THE DEPARTMENT WHO DOES THE PRINTING AND THE BILLING OF MY ACCOUNT TO CONTACT ME SO WE CAN RESOLVED THIS ISSUE IMMEDIATELY & ONCE AND FOR ALL - I DON'T UNDERSTAND HOW I CAN BE TOLD ONE THING BUT SEE SOMETHING ELSE IN WRITING!!!!!????!!!!
AZ
Annelize Z's update13 Dec 2018, 11:44
Reviewer Update
So, according to the telephone conversation and the reply on this Forum Vodacom has apparently resolved my problem. What a joke: two months later and I am once again billed for this particular Service which has been cancelled since January BUT IS STILL HOWING ON MY ACCOUNT AND I STILL RECEIVE MESSAGES TO MAKE ARRANGEMENTS TO PAY MY ACCOUNT WHICH IS IN ARREARS!!!!!!!!!!!!!!!!!!!
I am not in Arrears as I have paid my Contract deal - THIS SERVICE IS AND WAS NEVER PART OF THE CONTRACT DEAL!!!!!!!!!!!!!!
I NEED THE DEPARTMENT WHO DOES THE PRINTING AND THE BILLING OF MY ACCOUNT TO CONTACT ME SO WE CAN RESOLVED THIS ISSUE IMMEDIATELY & ONCE AND FOR ALL - I DON'T UNDERSTAND HOW I CAN BE TOLD ONE THING BUT SEE SOMETHING ELSE IN WRITING!!!!!????!!!!