AZ
Annelize Z
1 reviews | Active since Apr 2017
15 Oct 2018, 11:13
Billed for Inactive Services on Contract
When trying to cancel a service that you don't want on your contract it is impossible!!!! 11 months later and I am still being billed for this service even though I don't actually get the service for the past 10 months as it is inactive on Vodacom's side BUT Billing Dept has not updated my Invoices and I am still being charged for this and when I refuse to pay for this service I am being informed that I am in arrears on my Contract and need to make urgent payment arrangements - WHAT????
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Vodacom's replyOfficial
15 Oct 2018, 11:49 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Oct 2018, 11:49
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Oct 2018, 11:59Dear Customer,
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Vodacom's reply16 Oct 2018, 11:59
Official
Dear Customer,
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team
Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority has been given.
Regards
Consumer Website Team