AP
AIDEEN P

1 reviews | Active since Oct 2018

18 Jan 2019, 09:41

BILLED FOR ********** CONTRACT AND HANDSET AND NOW THE SIM IS BLOCKED!!!!

AGAIN, being billed for a ********** contract and handset never received. This is now my 4th or 5th complaint on Hello Peter and only contacted once to 'fix' the problem and another time to "collect" outstanding payment.

I am not paying a cent towards this bill until such time the package and the credits have been passed on this account and the account has been correct. AND NOW THEY HAVE BLOCKED THE SIM CARD!!! THEIR MESS UP BUT MY PROBLEM!!!!!

I cannot believe that Vodacom is so arrogant. Gone are the days when you are actually able to deal with someone face to face because the store automatically refers to the call centres and this is now called Customer Service - NOT!!!!

VODACOM - GET YOUR ACT TOGETHER!!!

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Replies (1)
Vodacom
Vodacom's reply18 Jan 2019, 10:09
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team