Billed for fibre when relocation form was submitted and I still don't have fibre..!!!

I requested a relocation on my fibre on the 17th of November 2020. I was told to send the forms through via e-mail, which I did. I called on 4 January to hear if anything has been done as I've not received any calls or feedback. I was told the request was cancelled by someone at Vodacom for no reason. I saw that I was billed for December and January. When I called the accounts department (which isn't operating anyway, I had to speak to tech support), I was told to wait eanother month for reloaction if they request another reloaction. Why am I paying for someone else's mistake and getting billed for services not rendered.??? And if I want to request a relaoction, I'll wait anotther 2 months!! That's if someone doesn't cancel it again and I get billed again.