JJ
Jolene J
1 reviews | Active since Sept 2019
02 Oct 2020, 07:54
Billed for expired contract!
I had cancelled my Vodacom contract as my contract expired and was ensured that everything had been cancelled. I even received my confirmation cancellation email, however I still got billed for this month??? How is this Vodacom?! Pretty pathetic if you ask me.. I hope that you will refund my money as quick as you took it out!!
Very disappointed. I hope that no one else encounters the same problem.
Jolene
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Oct 2020, 09:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Oct 2020, 09:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JJ
Jolene J's updateReviewer Update
03 Oct 2020, 09:10@Vodacom you relayed that a Vodacom representative would contact me?! LIES.... all LIES. No one has contacted me.
JJ
Jolene J's update03 Oct 2020, 09:10
Reviewer Update
@Vodacom you relayed that a Vodacom representative would contact me?! LIES.... all LIES. No one has contacted me.
JJ
Jolene J's updateReviewer Update
04 Oct 2020, 09:06Still no response from Vodacom. They have not contacted me and they have not refunded my money. I will definitely ensure to tell all my friends and contacts NEVER to open any contract with them. Unreliable, unrealistic, *********, ruthless *******.
JJ
Jolene J's update04 Oct 2020, 09:06
Reviewer Update
Still no response from Vodacom. They have not contacted me and they have not refunded my money. I will definitely ensure to tell all my friends and contacts NEVER to open any contract with them. Unreliable, unrealistic, *********, ruthless *******.
JJ
Jolene J's updateReviewer Update
28 Oct 2020, 09:14Well then your system has a glitch in it, because according to my bank account history it confirms that Vodacom deducted an amount of R1007.76
Please update your system accordingly.
image.png 3.71 KB
Please update your system accordingly.
image.png 3.71 KB
JJ
Jolene J's update28 Oct 2020, 09:14
Reviewer Update
Well then your system has a glitch in it, because according to my bank account history it confirms that Vodacom deducted an amount of R1007.76
Please update your system accordingly.
image.png 3.71 KB
Please update your system accordingly.
image.png 3.71 KB