1 reviews | Active since Dec 2013
Billed for device after 24 months
<p>I took over ownership of a contract in July/August 2016.</p> <p> </p> <p>The device, iPhone 6 plus, which was on the plan that i took over was originally delivered on 24 October 2014 with a handset installment of 350.88 per month for 24 months. </p> <p> </p> <p>I then realized that in October 2016 i was elegible for upgrade on this line. I proceeded to upgrade with a new device. Upgrade was succesfull on the plan with a new handset installment of 508.77 per month for 24 months. </p> <p>It has now been 28 months since delivery of the first device, iPhone 6 plus, but i am still being billed the 350.88 handset fee every month on top of my new handset.</p> <p> </p> <p>So despite the original handset being paid off i am still being billed for it. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As discussed, the matter has been Resolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As discussed, the matter has been Resolved.
Thank you for responding to my issue regarding the erroneous billing of an additional handset beyond the contracted period which was signed for.
I am pleased to report that the matter was dealt with and a credit note with reference CNI46193 was app**** to my account.
I am however again dissapointed to see that on my latest invoice the very same handset in question was again billed to me errouneously. The handset in question is for an old device for which the 24 month contract has well expired.
Kindly review my invoice for 1 April 2017 to ensure that the incorrect amount is not debited from my bank account again and please ensure that the device is permanantly removed from my account.
Thank you for responding to my issue regarding the erroneous billing of an additional handset beyond the contracted period which was signed for.
I am pleased to report that the matter was dealt with and a credit note with reference CNI46193 was app**** to my account.
I am however again dissapointed to see that on my latest invoice the very same handset in question was again billed to me errouneously. The handset in question is for an old device for which the 24 month contract has well expired.
Kindly review my invoice for 1 April 2017 to ensure that the incorrect amount is not debited from my bank account again and please ensure that the device is permanantly removed from my account.