1 reviews | Active since Mar 2013
BILLED FOR DATA ADVERTSIED AS FREE!!!
<p>Good day,</p> <p> </p> <p><br />Am refering to my bill which will be deducted at the End of February, as I was going through my invoice I noticed that I'm being charged for the MY GIG 10 for R33.90 and again MY GIG 10 R525.44.</p> <p> </p> <p>When I upgraded my contract to the RedAvantage package there was a FREE 10GB once off data. But now it's being added to my bill. Why am I being charged for something that was advertised as a FREE???</p> <p> </p> <p>Vodacom please rectify this. Every year I have a complaint with Vodacom with regards to the billing. I cancelled myy other 2 contracts because of such.</p> <p> </p> <p>My contact number is: ********** 685</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
Please note that I did your call your call center on saturday evening, spoke to a lady, forgot her name, she had said I'll receive a reference number for my query, which I never did receive she had also said she emailed me my statement, which I also didn't receive.
My question is, will my issue ever get resolved before the amount gets deducted from my account?? Can this matter be dealt with and not be delayed due to lack of professionalism which is what I have received thus far from Vodacom.
Good day,
Please note that I did your call your call center on saturday evening, spoke to a lady, forgot her name, she had said I'll receive a reference number for my query, which I never did receive she had also said she emailed me my statement, which I also didn't receive.
My question is, will my issue ever get resolved before the amount gets deducted from my account?? Can this matter be dealt with and not be delayed due to lack of professionalism which is what I have received thus far from Vodacom.
Dear Vodacom,
Just spoke to a lady called Innocentia. And she clarified everything for me.. Thanks.
Dear Vodacom,
Just spoke to a lady called Innocentia. And she clarified everything for me.. Thanks.
Dear Client
We are glad to hear that the matter was resolved.
Kind regards
Vodacom Consumer Website Team
Dear Client
We are glad to hear that the matter was resolved.
Kind regards
Vodacom Consumer Website Team