Billed for contract that I never agreed to.
My initial data contract expired in September and I asked the consultant about other data offers. I asked for a quote to be sent to me to have a look but I never accepted the quote.However I'm being billed.monthly now for something I did not accept neither am I using. I tried calling the customer care centre twice but to no avail. They cannot even give me a reference number for my calls. How pathetic ser ice is this that they cannot cancel a contract that I never agreed to.
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Replies (3)
Vodacom's replyOfficial
10 Nov 2021, 07:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2021, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
01 Jan 2022, 04:12I never asked for another package.
It expired so I cancelled it but you are still billing me for something I have not used.
Did you even take the time to read my complaint and understand it before replying to me.
I expect a full refund since I never used any of your services.
You guys are really pathetic.
It expired so I cancelled it but you are still billing me for something I have not used.
Did you even take the time to read my complaint and understand it before replying to me.
I expect a full refund since I never used any of your services.
You guys are really pathetic.
's update01 Jan 2022, 04:12
Reviewer Update
I never asked for another package.
It expired so I cancelled it but you are still billing me for something I have not used.
Did you even take the time to read my complaint and understand it before replying to me.
I expect a full refund since I never used any of your services.
You guys are really pathetic.
It expired so I cancelled it but you are still billing me for something I have not used.
Did you even take the time to read my complaint and understand it before replying to me.
I expect a full refund since I never used any of your services.
You guys are really pathetic.
's updateReviewer Update
07 Jan 2022, 14:19Is anyone planning on getting back to me
's update07 Jan 2022, 14:19
Reviewer Update
Is anyone planning on getting back to me