LS
Levin S

1 reviews | Active since Feb 2016

11 Feb 2016, 09:00

Billed For Content Services Without Subscribing

To whom it concerns,<br> <br> I have a 2 GIG monthly data contract. I access this data via. use of a USB ****le. My Vodacom SIM card resides permanently in the ****le.<br> <br> Upon viewing my current online bill, I have noticed that I am being billed daily for content services. I have NOT subscribed to any services. After some investigation, I found that an SMS was sent to this number indicating that I have joined that I need to SMS stop to 47968 to opt out.<br> <br> The USB ****le is not in daily use. It's absurd and completely ridiculous to send an SMS to a customer, start billing them for services without even knowing if they have received or even read this message. I have written to Vodacom customer services expressing my dissatisfaction and its been 3 days. Zero Response!!!<br> <br> Based on the principle, I refuse to pay charges relating to a service which I have not even used. I want my account credited immediately.<br> <br> Yours faithfully,<br> L.Surajballi.<br>

0
Replies (1)
Vodacom
Vodacom's reply11 Feb 2016, 09:30
Official
Hello levins,

Thank you for taking the time to voice your concern about the level of service received.

A consultant will make contact with you in due course to assist with your query.

Kind regards
Vodacom Consumer Website Team

Best regards,