1 reviews | Active since Feb 2016
Billed For Content Services Without Subscribing
To whom it concerns,<br> <br> I have a 2 GIG monthly data contract. I access this data via. use of a USB ****le. My Vodacom SIM card resides permanently in the ****le.<br> <br> Upon viewing my current online bill, I have noticed that I am being billed daily for content services. I have NOT subscribed to any services. After some investigation, I found that an SMS was sent to this number indicating that I have joined that I need to SMS stop to 47968 to opt out.<br> <br> The USB ****le is not in daily use. It's absurd and completely ridiculous to send an SMS to a customer, start billing them for services without even knowing if they have received or even read this message. I have written to Vodacom customer services expressing my dissatisfaction and its been 3 days. Zero Response!!!<br> <br> Based on the principle, I refuse to pay charges relating to a service which I have not even used. I want my account credited immediately.<br> <br> Yours faithfully,<br> L.Surajballi.<br>
Thank you for taking the time to voice your concern about the level of service received.
A consultant will make contact with you in due course to assist with your query.
Kind regards
Vodacom Consumer Website Team
Best regards,
Thank you for taking the time to voice your concern about the level of service received.
A consultant will make contact with you in due course to assist with your query.
Kind regards
Vodacom Consumer Website Team
Best regards,
