PB
Peter B

1 reviews | Active since Jul 2012

09 Dec 2017, 12:09

BILLED FOR CELLPHONE NUMBERS I DO NOT POSSES (SEE ATTACH VODACOM STATEMENT)

Attach a statement as received from VODACOM for October 2017 indicate that I am in the arrears for R15 000. A number of call to VODACOM call centre was made to indicate that the numbers on the account are not mine. Statement for November 2017 indicates that I own R10000.00. How is it possible that I am billed for cell phone numbers I do not have? Because of this issue, my credit record is in jeopardy. I app**** for a loan and the loan was rejected because of this problem. Details

MR PETER BRAZER Vodacom (Pty) Ltd. Company Registration No. *** V.A.T. Registration No. ********** 121

Registered Office P O Box 3306 Cramerview 2060 Vodacom Commercial Park 082 Vodacom Boulevard Vodavalley, Midrand 1685

Account details

Account number I ********** -0 Cellular number Combined Vat reg no. Invoice number H0-5T63A Invoice date 2017-11-01 Due date 2017-11-30 Total due 15,869.46

Computer generated tax invoice Cellular Number : ********** 0627 PETER BRAZER Description Amount Discount Subtotal Total Subscription Charges CIB Discount Proration November -35.09 -35.09 Discount Free My Gig 10 - 1 Month November -525.44 -525.44 Promotional My Gig 10 - 1 Month Postpaid November 525.44 525.44 Smart XS November 130.70 130.70 Total Subscription Charges 95.61 Calls - Data Services Domestic SMS 0.00 0.00 Premium Rated SMS 0.00 0.00 Content Services 73.68 73.68 USSD 3,064.02 3,064.02 Total Calls - Data Services 3,137.70 Cellular Number : ********** 2341 PETER BRAZER Description Amount Discount Subtotal Total Subscription Charges CIB Discount Proration November -105.26 -105.26 Discount Free My Gig 10 - 1 Month November -525.44 -525.44 Promotional My Gig 10 - 1 Month Postpaid November 525.44 525.44 SMART S + Line Rental November 235.96 235.96 Total Subscription Charges 130.70 Calls International International Calls Africa 9,872.00 9,872.00 Total Calls International 9,872.00 Calls International International Calls Exceptions 119.60 119.60 Total Calls International 119.60 Calls - Data Services USSD 0.54 0.54 Total Calls - Data Services 0.54 Cellular Number : ********** 1143 PETER BRAZER Description Amount Discount Subtotal Total Subscription Charges CIB Discount Proration October 40.75 40.75 Total Subscription Charges 40.75 Total Amount (VAT Excl) 13,920.58 13,920.58 Total VAT 1,948.88 Total Amount (VAT Incl) 15,869.46

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Replies (6)
Vodacom
Vodacom's reply10 Dec 2017, 08:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

PB
Peter B's update15 Dec 2017, 18:55
Reviewer Update
I am still waiting for a response.
Vodacom
Vodacom's reply20 Dec 2017, 11:52
Official

Good day

I could not reach you when I called; I sent you a resolution e-mail.

We apologise for any inconvenience caused.

Regards

Moddy

PB
Peter B's update30 Dec 2017, 18:11
Reviewer Update
This is still showing on my Account Summary Account in arrears Your account with Vodacom is currently in arrears, please rectify this with one of the options listed below Primary cellphone number ********** 508 Account Holder Account number I ********** Amount overdue R9,646.62 Date overdue
Vodacom
Vodacom's reply05 Jan 2018, 08:34
Official

Good day

Thank you for your patience. I have e-mailed you the updated statement.

We once again apologise for any inconvenience caused.

Kind regards

Moddy

PB
Peter B's update30 Jun 2018, 16:09
Reviewer Update
Good day I know that this unfortunate situation with VODACOM will come back to haunt me. (See trailing e-mails). On 2018/05/30 I apply for two VODACOM contracts at Potchefstroom Game, but both contracts were decline by VODACOM. The reason I did not pay my account up to date? How is it possible that I was held responsible for an account I did not have? VODACOM place a hold so that R150000 would be deducted from my account I did not have. After the bock, I paid my account up to date. The VODACOM special I app**** for the end on 2018-06-30.