Billed for an additional handset for 6 months - account battles

In May 2017 I renewed my Vodacom contract and received a new handset - which was an iPhone 6. The total cost of the package as from August 2017 should have been R349, which would provide 500mg data, 200 sms's and 200 minutes.

I noticed on my first account that I was also being billed for a second handset (which was not part of the deal). When I queried this they explained that this was for my previous contract/handset (I upgraded a month or 2 before the end of the contract), and this charge for the additional handset would be removed as from August 2017. This did not happen, and they carried on charging for the additional handset. I phoned Vodacom on numerous occasions and each time was told it would be sorted out and my account would be credited. One month during this time I was also charged R100 for additional content services and when I queried this the lady advised that there was no WASP attached to my account and that I should never have been billed for this, and that I would be credited. They didn't charge for this again, but never credited me. Back to the additional handset - this matter has still not been rectified!! This is unacceptable!

Yesterday I phoned again and the call centre agent once again tried to sort this out. After the call I got a message to say that my query has been escalated to a support specialist with a reference number 1- ********** ********** . This was followed by a message stating the following "Your equipment - balance of contract has been active." I then checked my balance on the Vodacom app and noticed that an additional amount of R1,800 has been added to my account!! How is this sorting the issue out?? You can retrieve the recorded conversation on your side to see what was discussed.

I think that it is appalling that I have been treated this way after being a loyal Vodacom customer for many years!

I would like to be refunded for all of the months that I have been over charged for an additional handset that I don't have and I sincerely hope that you don't deduct this inflated amount that I see today from my bank account and you do not have permission to do so as this is clearly an error on Vodacom's part.

I am very disappointed with this service and cannot see that I will be renewing this contract again!