Billed for additional numbers / data

<p>On the 29/07/2016 I went to the vodashop Brooklyn mall to take out a new cell phone contract for my mom and upgrade one of my data lines. </p> <p>Firstly it took 2 hours as the person did not know how to work between the two systems (should have seen trouble coming) but eventually I was upgraded and had one cellphone in hand for my mom. </p> <p>But come the 22/08 vodacom deducts R1436.48. (for two data lines 5G (R227.90 & R197.06) and one cellphone For R228.00) First I phone help line, no help they have no clue and i get put through to 10 different agents with no one able to help. Then go to the Brooklyn Branch @ the branch one of the staff, my sister and myself sit on the phone to the call centre again to try and find out what is going on as the account makes no sense.</p> <p>Then I leave all my documents with the Branch manager (including my signed contract) who promises to resolve the issue as it now seems instead of one extra cellphone contract for R228 - I now acquired another one on the same day (which I never received and an extra data contract which I don't have for a whopping R800 + . </p> <p>Today more than a week later I have still not been helped I have to keep phoning for updates without any success. </p> <p> </p>