1 reviews | Active since Mar 2015
Billed for account that was on debit order
I've been a loyal Vodacom customer for many years. I moved to Dubai in January and all of a sudden received these bills from Vodacom that did not make sense as my sim was not in use and I purchased a sim in Dubai. I queried the account and ended up paying all outstanding amounts. I sent all proof of payments and thought it was settled and I can finally stop worrying about outstanding bills in SA. <br> <br> Then came a bill of R1 175.18. This was a random amount and I checked all my payments, payments I made in advance and this amount did not add up. So I queried this amount. They said it was from 2012???? <br> <br> After a lot of frustrating queries with ungrounded answers, I am sitting with the following situation:<br> 1. I am being billed for my previous contract, where money was debited monthly off my account<br> 2. When I renewed my contract, there was no dept on my account and I certainly was not informed of any outstanding payments. <br> <br> I urge everyone who thinks of getting Vodacom contracts to NOT do so! You will be *****ed over and over and over. This matter is still unresolved and a thorn in my thy as I just want to live my life in Dubai and not worry about unexplained accounts in SA.
Thank you for the posting.
A consultant will be in touch with you soonest.
We apologise for any inconvenience caused.
Regards
MK
Consumer Website Team
Thank you for the posting.
A consultant will be in touch with you soonest.
We apologise for any inconvenience caused.
Regards
MK
Consumer Website Team
