SW
Sheridan-Jane Wilford

1 reviews | Active since Nov 2012

18 Feb 2015, 10:51

BILLED FOR ACCOUNT CANCELLED

I app**** online for 2 x tablets, one was delivered the other order was not even processed. I received the tab on the 18.11.2014, but by January the account was still not activated and the tablet not working. After weeks of phone calls, visits to the Bayside and Canal Walk branch, i requested that the deal be cancelled and RAM collected the tablet from me to return to Vodacom. I was then billed for 2 months, which i had the bank reverse, as i had not had any service or use out of the tablet. I now have these 2 months listed on my ITC rating as unpaid! I have emailed on various occasions to say the contract was cancelled and the tablet returned, but i am still receiving accounts!!<br> <br> I am livid beyond reason and i would like confirmation by the close of business today, that this matter has been settled and my name cleared!!! I will most definitely escalate this matter if not resolved!!!

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Replies (1)
Vodacom
Vodacom's reply18 Feb 2015, 12:06
Official
Hello Sheri-Jane,

We do thank you for the posting

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team