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Shegun A

1 reviews | Active since Mar 2021

25 Mar 2021, 06:15

Billed for A 40mbps Business Internet but only getting 15mbps speeds

Our Business wireless internet contract was signed in 2017 for 20mbps, and later vodacom representatives reached out to me in 2019 that would like to increase our speed to 40mbps for an extended contract of 36months with a new price increase and we agreed and signed.

In the last 9 months the internet line speed was reduced by Vodacom to 5mbps without any notice.

After we complained of the slow speed they increased the speed to 10mbps but continue to bill us for the 40mbps.

We have reached to vodacom customer support centre:***, but the response of this support Centre consultants is terrible that no one cares about this as long as they continue to bill you.

I have not heard from anyone from Vodacom to advise when this issue will be resolved.

0
Replies (3)
Vodacom
Vodacom's reply25 Mar 2021, 07:17
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
SA
Shegun A's update22 Apr 2021, 16:08
Reviewer Update
This issue has not been resolved. The speed has not change. I have been following with the technician who said he still looking for the right person to update the line speed. This is a worst service ever.
SA
Shegun A's update22 Apr 2021, 16:10
Reviewer Update
This issue has not been resolved. The speed has not change. I have been following with the technician who said he still looking for the right person to update the line speed. This is a worst service ever.