ED
Enquiries D
1 reviews | Active since Mar 2017
16 Aug 2022, 13:49
Billed for 2 years for cancelled services.
Dear Vodacom,
I cancelled both my Fibre Accounts in July 2020 and I am still being billed for one of the accounts. Despite my numerous calls to your customer care and business support department, I have received no help.
Is this how you run your business Vodacom? Your service is shocking!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
16 Aug 2022, 17:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Aug 2022, 17:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ED
Enquiries D's updateReviewer Update
18 Aug 2022, 14:23Good day,
A consultant did contact me, but they did not resolve the case. Credit for 1 month was processed, instead of 25 months. They did acknowledge that the service was cancelled in 2020.
Please can you resolve this and revert.
A consultant did contact me, but they did not resolve the case. Credit for 1 month was processed, instead of 25 months. They did acknowledge that the service was cancelled in 2020.
Please can you resolve this and revert.
ED
Enquiries D's update18 Aug 2022, 14:23
Reviewer Update
Good day,
A consultant did contact me, but they did not resolve the case. Credit for 1 month was processed, instead of 25 months. They did acknowledge that the service was cancelled in 2020.
Please can you resolve this and revert.
A consultant did contact me, but they did not resolve the case. Credit for 1 month was processed, instead of 25 months. They did acknowledge that the service was cancelled in 2020.
Please can you resolve this and revert.
ED
Enquiries D's updateReviewer Update
19 Aug 2022, 11:04Good day,
Thank you for your reply.
The query has NOT been resolved, despite my numerous calls, yet the ticket has been closed! Furthermore, no suitable feedback has been provided. This query is far from being resolved.
Thank you for your reply.
The query has NOT been resolved, despite my numerous calls, yet the ticket has been closed! Furthermore, no suitable feedback has been provided. This query is far from being resolved.
ED
Enquiries D's update19 Aug 2022, 11:04
Reviewer Update
Good day,
Thank you for your reply.
The query has NOT been resolved, despite my numerous calls, yet the ticket has been closed! Furthermore, no suitable feedback has been provided. This query is far from being resolved.
Thank you for your reply.
The query has NOT been resolved, despite my numerous calls, yet the ticket has been closed! Furthermore, no suitable feedback has been provided. This query is far from being resolved.
ED
Enquiries D's updateReviewer Update
22 Aug 2022, 09:02Good day Vodacom.
Do you have any further feedback for me?
Thank you.
Do you have any further feedback for me?
Thank you.
ED
Enquiries D's update22 Aug 2022, 09:02
Reviewer Update
Good day Vodacom.
Do you have any further feedback for me?
Thank you.
Do you have any further feedback for me?
Thank you.