Billed for 2 handsets

On Monday, 14 March, I contacted your call centre for an upgrade of my phone, where I was told I do qualify for an upgrade, it also showed on your website that I was due for an upgrade. ( I normally upgrade in March, every 2 years). When I looked at my bill online, on Friday, 19 March, I noticed 2 things:<br> <br> 1. The benefits I normally had on my Smart S contract was reduced when I upgraded. (Luckily I took a screen shot of this as proof).<br> <br> 2. I am now being billed for 2 handsets. As a client of Vodacom for MANY years I have NEVER paid double for a handset when upgrading. ALSO, I was NEVER informed during my 40-minute conversation with one of your consultants that I will pay double.<br> On Monday, 14 March, at 09h05am I phoned and was told I qualify for an upgrade. I asked numerous times what my new contract total will be and I was told R449. Not ONCE did the consultant mention I will have to pay double for my handsets, not even when she rambled the terms and conditions. I also looked on your website at the terms and conditions and also there is NO mention of paying double for a handset, when you are DUE for an upgrade! The mistake was made on VODACOM's sit and I will NOT pay for 2 handset