Billed for 110 Gig I never Puchased in a month

September 2013 was billed for 21Gig I never Purchased, Approached customer care and was assured it will be corrected:<br> October 2013 was billed for 60Gigs I never purchased, and I approached customer care and was advised it was a ***** matter it will be resolved. NOTHING HAPPENED.<br> November 2013 was billed for 110Gigs, approached Customer care and was told my complaints do not appear of the Complaints Log - I was told just to settler the bill. <br> <br> On 17/03/2014 I approached customer care and was told my querry was sent to awrong User Group and they closed it.What is going ?<br> <br> I could not afford my was cancelled and was asked to pay cancellation fee. The cause if the messy is with Vodacom I refused to pay the fee because I still wanted my contract.<br> <br> I suspect this is happening to lots of subscribers who don take time to look at their statement. <br> <br> Fortunate I kept a record of the last three dates I approached customer care<br> <br> 16 Nov 2013 Querry sent to Forensic<br> 16 Jan 2014 Investigation logged<br> 17 /03/2014 Querry sent to wrong user group<br> <br> This can only happen if this ***** is sanctioned by management to increase revenue<br>