1 reviews | Active since Apr 2018
Billed even after porting out!!
On the back of my last review on the 20th November 2018 where no one at Vodacom had the ability to fix a upgrade which was incorrectly processed on my account, I still have issues with this *********** network!
I finally managed to port my line from Vodacom in the middle of February (14th February), after all account issues from the previous 6 months was finally resolved. On the 1st March, my normal debit order went off, invoice for February subscription and content (which was incorrectly charged for months). This I can accept, even though I wonder why pro-rata is charged upfront when you take out a contract, however no pro-rata credit when you port mid-month (I don`t have time to argue this point).
Now on the 8th March, I receive another invoice and statement from Vodacom, this time for March subscription and a reduced content amount. Please advise why you planning to charge me for subscription for March when I am not even on your network anymore???
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
