Billed even after paying full Premature cancellation

<p>I requested a premature cancellation quote from Vodacom on 17 October and paid the same day. I then also received confirmation that the cancellation was successful on 18 October. When I asked for the quote, I specifically enquired if it covers all outstanding amounts and was assured that this is the case and that I will not be debited again at the end of the month. On the 18th of October the number was also dead and disappeared from my My Vodacom account. Today, Vodacom again took the money from me refuses to assist me. I am now being told that they did not include the last amount. Since the contract was also dead from 18 October, I cannot be charged for it anyway.</p>