1 reviews | Active since Nov 2012
Billed/Debited above agreed contraced amount
<p>On 25 Feb 2016, for the first time in 16 yearssince I was with Vodacom on prepaid basis, I decided to take a contract package for R199 + R9.50 which totals to R208.50 per month, howwever this month July was debited R657.50, this is not what I signed for , as could I have been advised that this contractual installment will flactuate like repo-rate I woould not have signed for it. I did not ask for 1GB date for my tablet, I signed for 500MB on monthly basis. To Vodacom R49.00 extra debited amount might sound like nothing, however, to me, it is money that can buy 3 loaves and it means a great deal to me. I will resort to the Ombudsman, alternatively the Media, should this not be resolved.</p>
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
