Billed but no cell phone

<p>App**** for a cellphone which is sponsored at work at the end of October 2016. An account number and cellphone number was issued but no device. We have been querying this for two months but no response, instead we are receiving bills for the cell phone and money for exceeding sponsored amount is being deducted from the personal bank account yet no cell phone was received. When calling the number issued it rings meaning it was issued to someone else yet we are being billed. </p>