NJ
Neal J

1 reviews | Active since Mar 2009

01 Oct 2015, 11:45

BILLED BUT ACCOUNT CLOSED MONTHS AGO

I HAVE TERMINATED THIS CONTRACT WITH ACCOUNT NUMBER :*** AND *** IN APRIL 2015. TO MY DISMAY THEY ONLY CANCELLED THE ONE AND NOT THE OTHER AND I AM STILL BEEN BILLED MONTHLY, EVEN THOUGH I HAVE CANCELLED THIS CONTRACT WHICH HAS EXPIRED.<br> I HOLD ON FOR LONG PERIODS TO RAISE MY ISSUE AND EVENTUALLY GET THROUGH TO A CONSULTANT WHO IS VERY IN AFFECTIVE OR UNSKILLED TO RESOLVE THIS. THEY EITHER DO NOT WORK IN THAT DEPT OR TRANSFER U TO ANOTHER DEPT WHICH NEVER ANSWERS, AND THE CALL GETS DROPPED AND THEN U HAVE TO CALL BACK AND GO THROUGH THE SAME TIME CONSUMING EPISODE.<br> <br> I AM NOW AT MY WITS-END AND EXTREMELY FRUSTRATED REGARDING THIS INCOMPETENCY AND I WANT THE FUNDS DEBITED FROM MY ACCOUNT REFUNDED IMMEDIATELY.<br> I EVENTUALLY SPOKE TO A VERY PROFESSIONAL AND FRIENDLY ,SENOIR CONSULANT WHO PROMISES FEEDBACK BY MONDAY...LETS SEE

0
Replies (1)
Vodacom
Vodacom's reply01 Oct 2015, 13:38
Official
Hello nealo,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team