DL
David L

1 reviews | Active since May 2013

30 Jun 2015, 15:28

BILLED AND PAID BUT NO SERVICE

I have entered into a contract with VODACOM, for a Cellphone Contract, but they Vodacom keeping my line after I made payment. The Cell no in question is *** and the Account no I***<br> <br> Now today enquired about my invoice to make my monthly payment and I found that my account has been and forwarded their legal department.<br> <br> Every month I made the payment towards the end of the month but by the 3rd I find a new Invoice and my line has been cut.<br> <br> I made numerous calls to the accounts department and now today with legal, but the consultants are not prepaired to listen and only enforces that the account be dealt with in that manner..<br> <br> I am still awaiting my account for June 2015, as I do not Know what what I should pay and now my line has been permanently cut.<br> <br> What kind of service is this?<br> <br> At first It

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Replies (1)
Vodacom
Vodacom's reply01 Jul 2015, 09:58
Official
Hello DavidLotterie,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team