1 reviews | Active since Oct 2017
Billed after contract terminated for 9 months.
After my contract was terminated in January 2017,
I had received no notifications of a due upgrade or a termination of my contract, only to find out in October, 9 months after my contract termination, that Vodacom sent me a rather large invoice that i am in arrears for a few months.
I had not even been notified of any of this information from January until October 2017.
I am highly dissatisfied with my service received from Vodacom, I have struggled THE WHOLE OF OCTOBER TO FINALISE THIS ISSUE AND INSTEAD I GET SENT FROM ONE PERSON TO THE NEXT.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team