NM
Natasha M

1 reviews | Active since Mar 2017

07 Nov 2017, 15:45

Billed after complaining 5 times about my bill

I received my bill of R 1,337.55 when I upgraded to a contract of R 680. Billed for x2 handset due at the end of November and my bill so far also has a handset installment?? I don't understand why I have to pay for 2 handsets when I have upgraded. I'm tired of contacting the call centre because they cannot help. I'm tired with dealing with Vodacom. You should let your customers know how this works. You advise your customers that they are legible for an early upgrade but do not mention that you have to pay for more than 1 handset!

Not only am I being billed for 2x handsets, but SMART S + Line Rental X2 as well!! Why??????

Surprisingly I was billed for the Promotional My Gig 10 - 1 Month, but credited. That was not a mess up. Who works in your accounts department? Because it is clear they do not do their jobs correctly. I'm am beyond frustrated, and need this to be sorted out asap before I have to deal with arrears for not paying!! my next months bill should not have any more errors. It already looks like there is an error as I can see what I'm being billed for,

0
Replies (3)
Vodacom
Vodacom's reply07 Nov 2017, 15:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

NM
Natasha M's update10 Nov 2017, 13:52
Reviewer Update
The customer care agent did not call me. Please could an accounts agent call me to sort this out because I will not pay for this ridiculous invoice.
Vodacom
Vodacom's reply23 Nov 2017, 10:37
Official

Good day Natasha,

This query has been resolved.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

LS