Billed 42 months for a 36 month contract. Vodacom mistake put on client.

I signed up for a 36 month contract at this store. The sales agent made a mistake on the submission of the contract. I received my device, however I was not being billed as agreed. As a noble client, I went back to the store to advise that I am not being charged monthly as agreed. It was later identified that between the sales person and the back-office, various mistakes were made which resulted in the debit order not being loaded.

I was promised by the sales agent and store manager that all was in order and I would not pay anything additional for their error. It was stated to me that I will not pay beyond 36 months.

My contract ended in March 2024 and to my surprise, i was still being billed beyond the 36 month period.

Upon enquiring, I was told I will be billed for an additional 6 months due to their error.

I just want to say I am very disappointed with this horrible service from both Vodacom Mall at Reds store and the Vodacom company as a whole for lying to me (their loyal customer). I cannot understand why they would stoop this low to cover their errors and rob a honest client.

I urge the public to never engage with Vodacom mall at reds store or Vodacom network as whole.

I will certainly never support them and I will make it my mission to let every contract user know about this horrible service I have received.