1 reviews | Active since Aug 2012
Bill whatever they want to
<p>On the 2nd Nov I bought a 2gig bundle valid for 7 days. Firstly I was never notified when this bundle expired and although I knew it was 7 days I should still have my normal 400 meg left for the rest of the month. Usually vodacom send an sms saying "you have less than 250mb available" and then I would buy more but I received no such message for the whole month of November. I have tried countless times to get onto the vodacom app to check my balance but it is always hanging. Eventually got through just to find out my bill for Nov is over R2000. I have never had a bill over R1000. How can this be if you have never notified me that my data was finished and that I am now paying out of data rates. You can't just charge people without notifying them!!!! I refuse to pay this and will take it further. Also I will be spreading the word on how you cheat people into paying these rediculous fees and you can be sure that you have lost a customer to MTN come expiry of my contract. I am very dissapointed in you vodacom. I have always been notified via sms about my expiry. If anything this is your fault and not mine.....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
