GB
Gugu B
1 reviews | Active since Nov 2011
13 Jul 2020, 08:15
Bill to high??
Dear Vodacom,
Sometime in June I was called in to let me know that I pay too much money for making calls and data usage. I was then told that I would be migrated to a new plan which will only cost me about R150 more and I would get more services. Now I'm looking at my bill and there is an additional R84 added to me bill. Please can you do me a favour and migrate me back to my old plan. my bill is way more higher than anticipated and I have joined another network provider who will be offering me 2GIG for that R86 additional that you are billing me for.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
13 Jul 2020, 08:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jul 2020, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Jul 2020, 16:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with the relevent department today and was advised accordingly with regards to your query. Regards Consumer Website Team
Vodacom's reply13 Jul 2020, 16:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with the relevent department today and was advised accordingly with regards to your query. Regards Consumer Website Team
GB
Gugu B's updateReviewer Update
13 Jul 2020, 16:24Good day Vodacom
No one contact me today. I called in as I was getting call reference numbers that I was not sure off and I was asking what those call reference were about?
Whoo called me and what did they say to me?
No one contact me today. I called in as I was getting call reference numbers that I was not sure off and I was asking what those call reference were about?
Whoo called me and what did they say to me?
GB
Gugu B's update13 Jul 2020, 16:24
Reviewer Update
Good day Vodacom
No one contact me today. I called in as I was getting call reference numbers that I was not sure off and I was asking what those call reference were about?
Whoo called me and what did they say to me?
No one contact me today. I called in as I was getting call reference numbers that I was not sure off and I was asking what those call reference were about?
Whoo called me and what did they say to me?
GB
Gugu B's updateReviewer Update
20 Jul 2020, 17:29Good day Vodacom,
is anyone going to contact me??
Regards
is anyone going to contact me??
Regards
GB
Gugu B's update20 Jul 2020, 17:29
Reviewer Update
Good day Vodacom,
is anyone going to contact me??
Regards
is anyone going to contact me??
Regards