LVO
Lize-Marie Van Onselen

1 reviews | Active since Mar 2018

05 Oct 2022, 16:57

Bill suddenly went up with R400 pm (No Upgrade done)

My Account are suddenly R400 more per month than usual, I don't receive all my Invoices like I used to so I'm not able to see where the difference come in - I phoned customer care a few months back to change my account so that I can receive all invoices every month...still do not, I only receive a statement with my main number's Invoice. I want to know how Vodacom managed to bill me almost R400 more than usual. My account is normally R4572.28 now suddenly its above R4800. I Need answers

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2022, 08:28
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team