LVO
Lize-Marie Van Onselen
1 reviews | Active since Mar 2018
05 Oct 2022, 16:57
Bill suddenly went up with R400 pm (No Upgrade done)
My Account are suddenly R400 more per month than usual, I don't receive all my Invoices like I used to so I'm not able to see where the difference come in - I phoned customer care a few months back to change my account so that I can receive all invoices every month...still do not, I only receive a statement with my main number's Invoice. I want to know how Vodacom managed to bill me almost R400 more than usual. My account is normally R4572.28 now suddenly its above R4800. I Need answers
Helpful (0)
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Replies (1)Vodacom's replyOfficial
06 Oct 2022, 08:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Oct 2022, 08:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
