JB
Johan B
1 reviews | Active since Jan 2020
05 Apr 2022, 15:43
Bill penalty
I pay my bill in cash in time and still they add debt non-payment R100 to my bill. After I sent emails with my query to resolve it, but no joy
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Replies (2)
Vodacom's replyOfficial
06 Apr 2022, 07:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2022, 07:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Apr 2022, 10:42Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our customer care team on the 14/02/2022. Based on the feedback provided, our team educated you with regards to debit orders and cash payments. Our team advised that you need to make a cash payment 5 – 5 days prior to your debit order date to avoid a debit order on the account. You cash payment made in March 2022 was not made in the given time period, hence the reason a debit order was submitted.
As a once off gesture of goodwill, we processed a credit for the debit order penalty fee. The credit will reflect on your Vodacom account within 24 – 48 hours and will be used for your May balance payable.
Please ensure that cash payment are made 7 days prior to your debit order date.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our customer care team on the 14/02/2022. Based on the feedback provided, our team educated you with regards to debit orders and cash payments. Our team advised that you need to make a cash payment 5 – 5 days prior to your debit order date to avoid a debit order on the account. You cash payment made in March 2022 was not made in the given time period, hence the reason a debit order was submitted.
As a once off gesture of goodwill, we processed a credit for the debit order penalty fee. The credit will reflect on your Vodacom account within 24 – 48 hours and will be used for your May balance payable.
Please ensure that cash payment are made 7 days prior to your debit order date.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Apr 2022, 10:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our customer care team on the 14/02/2022. Based on the feedback provided, our team educated you with regards to debit orders and cash payments. Our team advised that you need to make a cash payment 5 – 5 days prior to your debit order date to avoid a debit order on the account. You cash payment made in March 2022 was not made in the given time period, hence the reason a debit order was submitted.
As a once off gesture of goodwill, we processed a credit for the debit order penalty fee. The credit will reflect on your Vodacom account within 24 – 48 hours and will be used for your May balance payable.
Please ensure that cash payment are made 7 days prior to your debit order date.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our customer care team on the 14/02/2022. Based on the feedback provided, our team educated you with regards to debit orders and cash payments. Our team advised that you need to make a cash payment 5 – 5 days prior to your debit order date to avoid a debit order on the account. You cash payment made in March 2022 was not made in the given time period, hence the reason a debit order was submitted.
As a once off gesture of goodwill, we processed a credit for the debit order penalty fee. The credit will reflect on your Vodacom account within 24 – 48 hours and will be used for your May balance payable.
Please ensure that cash payment are made 7 days prior to your debit order date.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team